Clinical Trial

Patient and Clinician Satisfaction in Cardiology Encounters

Study Description

Communication Coaching to Improve Patient and Clinician Satisfaction in Cardiology Encounters

The purpose of this study is to determine the effect of a clinician communication coaching intervention versus control on an objective measure of the quality of communication (primary outcome) and patients' perceptions of the quality of patient-centered care (secondary outcome), both overall and within Black and White patients.

Location

Locations Selected Location

Methods

No pharmaceutical medication involved No pharmaceutical medication involved
Patients and healthy individuals accepted Patients and healthy individuals accepted

Behavioral - Communication Intervention

. The intervention will contain elements of Motivational Interviewing coaching but also will teach providers how to address patient emotion and increase the efficiency of their visits. Clinicians randomized to the intervention will receive a tailored communication coaching intervention that includes didactic elements, audio recording encounters and providing feedback, and role-playing.

Additional Information

Official Study Title

Communication Coaching to Improve Patient and Clinician Satisfaction in Cardiology Encounters

Clinical Trial ID

NCT03464110

ParticipAid ID

Xe0w3d