“Increasing Caregiver and Patient Engagement Through PHR Use”
Informal caregivers play an integral role in managing complex, chronic disease patients providing services equivalent to an estimated economic value of $470 billion. The inclusion of informal caregivers in the healthcare team can improve care coordination and make health care safer by reducing potential medical errors caused by miscommunication. the investigators reason that a properly designed PHR with a simplified user interface and easy access to relevant content can improve the management of chronic diseases and better integrate caregivers and patients into the healthcare team.
Behavioral - Enhanced Pre-Visit Consultation
The Intervention Group will be given access to the optimized personal health record and will use Zoom as part of the pre-visit consultation.
Behavioral - Usual Care Control
Caregivers and patients will participate in usual pre-visit process.
Increasing Caregiver and Patient Engagement Through an Optimized Personal Health Record